Anton Consulting
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Customer Experience Management
Strategic Roadmap Development
Customer & Prospect Scenario Mapping
Business Case Justification for Key Initiatives
Multi-channel Lead and Campaign Management
Requirements Gathering for Technology Projects


business intelligence and management
Customer Metrics & Scorecard Development
Marketing & Sales Effectiveness Measures
Reporting, Analysis, Predictive Modeling
Optimization of Reporting Tools and Technical Environment
Organizational Structure and Re-Design
Process Mapping
Skill Set Inventories
Employee Surveys and Research


Data Governance
Data Quality Criteria & Benchmarks
Customer Touchpoint Interaction Rules
Data Lifecycle Processes and Maintenance